Política de Privacidade

Puente é desenvolvido e operado pela Labyrinth BJJ LLC, com sede em Houston, Texas, Estados Unidos. Para fins do Regulamento Geral de Proteção de Dados da UE (GDPR) e da Lei Geral de Proteção de Dados (LGPD) do Brasil, a Labyrinth BJJ LLC é o controlador de dados para quaisquer dados pessoais processados em conexão com o aplicativo e site Puente.

Para todas as consultas relacionadas à privacidade, incluindo solicitações de titulares de dados GDPR/LGPD e solicitações de direitos do consumidor CCPA, entre em contato conosco em [email protected].

Site: https://puente.chat
ID do Bundle do App: com.labyrinthbjj.puente
Plataforma: Apple App Store (iOS)

O Puente é projetado desde o início como um aplicativo com foco em privacidade. A grande maioria dos dados processados pelo aplicativo nunca sai do seu dispositivo. A tabela abaixo resume o que é e o que não é coletado.

Vocabulário Pessoal

Se você usar o recurso de Vocabulário Pessoal, as palavras e frases que você adicionar são armazenadas exclusivamente no armazenamento local do aplicativo no seu dispositivo. Esses dados nunca são sincronizados com nossos servidores e são excluídos se você desinstalar o aplicativo. Você pode limpar seu vocabulário a qualquer momento nas configurações do aplicativo.

Dados de Compra

Quando você compra o Puente Pro (US$ 4,99) ou um Pacote Profissional (US$ 3,99), a transação é processada inteiramente pela Apple. Recebemos uma confirmação de recibo do framework StoreKit da Apple confirmando o direito, mas nunca recebemos ou armazenamos suas informações de pagamento, Apple ID ou dados do cartão de crédito.

Como o Puente processa quase tudo no dispositivo, o uso de dados é mínimo e transparente:

• Para fornecer serviços de tradução: Audio is captured from your device microphone, transcribed and translated using on-device AI models, then the audio buffer is immediately discarded. No copy of the audio is retained.
• Para honrar compras: Receipt data from Apple StoreKit is used solely to unlock Puente Pro features and Profession Packs on your device.
• Para melhorar a estabilidade do aplicativo: Anonymized, non-audio crash diagnostics may be reported to Apple's crash reporting system to help us fix bugs. These reports do not contain any conversation content.
• Para responder a solicitações de suporte: If you contact us at [email protected], we use the information you provide in that email solely to respond to your inquiry.

Não usamos nenhum dado para publicidade, perfis comportamentais ou treinamento de modelos de aprendizado de máquina.

Puente uses Apple's on-device speech recognition frameworks and our own bundled offline language models to perform all transcription and translation locally. This means:

• Translation works with no internet connection for all 8 fully offline languages.
• Your voice audio is processed by the chip inside your phone and never transmitted to any server — including Puente's.
• Puente has no backend database that stores user conversations, sessions, or profiles.
• Offline languages supported: English, Spanish, French, German, Japanese, Mandarin Chinese, Arabic, and Portuguese.
• The remaining 136 languages may use Apple's server-side speech APIs. In those cases, Apple's own privacy policy governs that processing — Puente receives only the transcribed text, not the audio, and does not store that text.

We do not sell your personal data. We do not share your data with advertisers, data brokers, or analytics providers. The following limited third-party interactions exist:

• Apple, Inc.: Puente is distributed through the Apple App Store. Apple processes purchase transactions and may collect diagnostic data under its own privacy policy. Puente has no control over Apple's data practices. See Apple's Privacy Policy.
• Apple Speech APIs (non-offline languages): For languages not available offline, audio processing may route through Apple's servers per Apple's privacy framework. We do not receive or retain the audio.
• No analytics SDKs: Puente does not embed any third-party analytics, advertising, or tracking SDKs (no Firebase, no Amplitude, no Mixpanel, no Facebook SDK).
• No cloud infrastructure: We operate no backend servers that receive, store, or process your audio or translation data.

If Puente is ever acquired, user data will remain subject to this privacy policy. We will notify users via an updated in-app notice before any material change to data sharing practices.

Because Puente does not collect or store personal data on our servers, there is no user data for us to "retain" in the traditional sense. Data that exists only on your device is under your full control:

• Audio input: Processed in real-time and discarded immediately. Retention time: zero.
• App preferences and vocabulary: Stored locally on your device. Deleted when you uninstall the app or clear app data in iOS Settings.
• Purchase receipts: Stored locally by StoreKit and managed by Apple. We do not maintain a copy.
• Support emails: If you email us at [email protected], we retain that correspondence only as long as needed to resolve your inquiry, or up to 12 months, whichever is shorter.

If you are located in the European Union or European Economic Area, the GDPR grants you specific rights over your personal data. Because Puente processes only minimal data, exercising most of these rights can be accomplished directly on your device. For any server-side data (limited to support email correspondence), you may contact us to exercise the following rights:

Legal Basis for Processing

Where we process personal data under GDPR, our legal bases are:

• Performance of a contract (Art. 6(1)(b)): Processing your purchase receipt to deliver the features you purchased.
• Legitimate interests (Art. 6(1)(f)): Receiving anonymized crash reports to maintain app stability. Our interests do not override your fundamental rights.
• Consent (Art. 6(1)(a)): Microphone access, which iOS requests explicitly before any audio processing begins. You may revoke consent at any time in iOS Settings > Privacy & Security > Microphone.

Supervisory Authority

EU/EEA users have the right to lodge a complaint with their local data protection supervisory authority if they believe their data rights have been violated. A list of supervisory authorities is available at edpb.europa.eu. We encourage you to contact us first at [email protected] so we can resolve your concern directly.

Se você é residente da Califórnia, o California Consumer Privacy Act (CCPA) e o California Privacy Rights Act (CPRA) fornecem a você direitos específicos sobre suas informações pessoais. Para usuários brasileiros, a Lei Geral de Proteção de Dados (LGPD — Lei nº 13.709/2018) garante direitos equivalentes ou superiores, incluindo acesso, correção, anonimização, bloqueio, exclusão e portabilidade dos dados.

Categories of Personal Information Collected

In the past 12 months, Puente has collected the following categories of personal information as defined by the CCPA: device identifiers (only within Apple's StoreKit framework for purchase validation) and internet or network activity (only if you email support). We have not collected geolocation data, biometric data, commercial information beyond purchase receipts managed by Apple, or inferences drawn from any personal information.

Your California Rights

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we share information.
• Right to Delete: You may request deletion of personal information we have collected. For on-device data, uninstalling Puente deletes all local data immediately.
• Right to Correct: You may request correction of inaccurate personal information we hold.
• Right to Opt-Out of Sale or Sharing: Puente does not sell or share personal information for cross-context behavioral advertising. There is nothing to opt out of.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Para exercer qualquer um desses direitos, entre em contato conosco em [email protected] com o assunto "Solicitação CCPA" ou "Solicitação LGPD". Responderemos dentro de 15 dias úteis para solicitações da LGPD e 45 dias para solicitações do CCPA.

Puente is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Because Puente requires no account creation and collects no personal information beyond what is described in this policy, we believe the risk of inadvertent collection from children is minimal.

If you are a parent or guardian and believe a child under 13 has provided personal information to us (e.g., by emailing support), please contact us at [email protected] and we will promptly delete that information.

For users between 13 and 17, parental consent may be required depending on jurisdiction. The App Store's own age rating and parental controls apply to Puente's distribution.

Puente is designed to support language access in public accommodations and government services under Title VI of the Civil Rights Act of 1964. Our privacy-first, offline-capable approach ensures that users can access translation services without requiring an internet connection or disclosing personal data — a critical feature in sensitive legal, medical, and governmental contexts.

We are committed to making Puente accessible to users with disabilities in compliance with applicable accessibility standards, including WCAG 2.1 AA.

Because Puente does not transmit personal data to our servers, the primary attack vector of a server-side data breach does not apply. Your data is as secure as your device.

We recommend keeping your iOS device updated to the latest software version to benefit from Apple's security patches. If you believe you have discovered a security vulnerability in Puente, please disclose it responsibly by emailing [email protected].

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or the app's features. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Post a notice within the Puente app on the next launch after the update.
• For significant changes affecting how data is used, provide at least 30 days notice before the change takes effect.

Your continued use of Puente after a policy update constitutes acceptance of the revised policy.

Dúvidas, solicitações de direitos sobre dados ou preocupações de privacidade? Estamos aqui para ajudar.